DOJ Challenges Mobility Aid Policy

The U.S. Department of Justice (DOJ) has initiated a lawsuit against United Parks & Resorts, the parent company of SeaWorld and Busch Gardens. The federal agency alleges that the company's ban on wheeled walkers with seats, known as rollators, constitutes discrimination against individuals with disabilities, violating the Americans with Disabilities Act (ADA).

Legal Action in Florida

The DOJ’s civil rights division has requested a jury trial in Orlando. The lawsuit aims to determine if United Parks & Resorts acted unlawfully when it implemented the ban last November. The policy currently affects at least three theme park locations across Orlando and Tampa.

Specific Claims and Damages

According to the complaint, the policy has directly impacted visitors who rely on these mobility aids. The DOJ cited instances where guests, including two veterans with mobility disabilities, were denied entry at park security checkpoints because they were using rollators.

The lawsuit seeks a formal policy change to allow the use of these devices. Furthermore, the DOJ is requesting an award of damages for visitors who have been barred from using their wheeled walkers at the parks since the policy took effect.

Company Response

United Parks & Resorts has formally disputed the allegations made by the Department of Justice. In an emailed statement, the company defended its decision, noting that the policy was implemented to address repeated safety incidents involving the misuse of rollators with seats.

The company maintains that the policy was designed to enhance guest safety while ensuring that accessible options remain available to all visitors. United Parks & Resorts stated that it intends to address these claims through the appropriate legal process.