United Airlines is now providing passengers with estimated Transportation Security Administration (TSA) security wait times directly within its mobile app. This new feature is a direct response to increased airport congestion and operational strains caused by the ongoing partial Department of Homeland Security (DHS) shutdown.

Pilot Program at Major Hubs

The rollout is beginning as a pilot program at several of United’s key U.S. hub airports. These include Chicago O'Hare International Airport, Denver International Airport, Los Angeles International Airport, and Newark Liberty International Airport. The airline has indicated that broader expansion of the feature is possible depending on the results of the initial pilot.

Impact of the DHS Shutdown

The nearly seven-week-long partial DHS shutdown has significantly impacted airport operations nationwide. The TSA is experiencing staffing shortages, with absenteeism sometimes exceeding 10%, leading to longer security lines and unpredictable wait times for travelers.

How the Feature Works

Accessible through the 'Travel' section of the United app, the new functionality displays estimated TSA wait times throughout the day. Information is provided for both standard screening lines and TSA PreCheck lanes, offering passengers more specific details.

Part of a Larger Digital Strategy

This addition aligns with United’s broader strategy to provide real-time information to passengers and enhance its mobile app capabilities. Recent upgrades include baggage tracking with Apple AirTag integration, automated rebooking for disruptions, detailed connection guidance, and real-time weather alerts.

The airline’s move highlights a proactive approach to addressing operational challenges and providing information during the DHS funding standoff. As air travel demand remains high, tools to navigate delays and congestion are becoming increasingly important. Recent related news includes Delta suspending VIP services for Congress members due to the shutdown and United increasing checked baggage fees, partially linked to rising fuel prices.

United’s shares have increased by over 53% in the past year, though are down 17.5% year-to-date.